Privacy Policy

Last updated: March 2026

1. Introduction

UK Rapid Removals ("we", "us", "our") is committed to protecting your personal data. This privacy policy explains how we collect, use, store and safeguard your information when you visit our website at https://ukrapidremovals.co.uk or use our removal services.

We are registered in England and Wales and act as the data controller for the personal data we collect. If you have questions about this policy, please contact us at help@ukrapidremovals.co.uk.

2. Information We Collect

We collect personal data in the following ways:

2.1 Information you provide directly

  • Quote request forms: When you request a quote through our website, we collect your name, email address, phone number, moving-from and moving-to postcodes, preferred moving date, property size and any additional notes you provide about your move.
  • Contact forms: When you send us a message through our contact page, we collect your name, email address, phone number (optional), subject and message content.
  • Booking information: When you confirm a booking, we collect additional details necessary to complete your move, such as full addresses, access instructions and any special requirements.
  • Telephone and email: When you contact us by phone or email, we may record details of the conversation for training and quality purposes.

2.2 Information collected automatically

  • Website usage data: We collect standard technical information such as your IP address, browser type, device type, pages visited and time spent on the site. This data is anonymised and used to improve our website.
  • Cookies: Our website uses essential cookies required for the site to function properly. See Section 7 for full details.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To provide and manage our removal services
  • To respond to your enquiries, quote requests and contact form submissions
  • To send booking confirmations, moving-day instructions and service updates
  • To process payments for services rendered
  • To improve our website, services and customer experience
  • To comply with legal obligations

We will not use your data for marketing purposes unless you have explicitly opted in. We will never sell your personal data to third parties.

4. Form Submissions and Quote Requests

When you submit a quote request or contact form on our website, the information you provide is transmitted securely and stored in our systems. We use this data solely to respond to your enquiry and, if applicable, to arrange your removal service.

Quote request data is retained for up to 12 months after the enquiry date, unless you proceed to a booking, in which case it is retained as part of your customer records. You may request deletion of your data at any time.

5. Google reCAPTCHA

Our website may use Google reCAPTCHA to protect our forms from spam and abuse. reCAPTCHA collects hardware and software information, such as device and application data, and sends it to Google for the purpose of providing, maintaining and improving reCAPTCHA and for general security purposes.

Use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service.

6. Data Sharing

We may share your personal data with:

  • Our crew and subcontractors: Necessary operational details (such as addresses and access instructions) are shared with the crew assigned to your move.
  • Payment processors: Payment data is handled by our PCI-compliant payment provider and is not stored on our systems.
  • Insurance providers: In the event of a claim, relevant details may be shared with our insurance provider.
  • Legal authorities: Where required by law, regulation or legal proceedings.

7. Cookies

Our website uses essential cookies that are necessary for the site to function properly. These include session cookies and cookies required for form functionality.

We do not use advertising, tracking or third-party marketing cookies without your explicit consent. If we introduce analytics cookies in the future, we will update this policy and provide a cookie consent mechanism.

8. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected:

  • Quote enquiries: Up to 12 months from the date of enquiry
  • Customer records: Up to 6 years after the completion of service (for legal and accounting purposes)
  • Contact form messages: Up to 12 months from the date of submission

9. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

  • Right of access: You can request a copy of the personal data we hold about you.
  • Right to rectification: You can request that we correct any inaccurate or incomplete data.
  • Right to erasure: You can request that we delete your personal data, subject to legal retention requirements.
  • Right to restrict processing: You can request that we limit how we use your data.
  • Right to data portability: You can request your data in a machine-readable format.
  • Right to object: You can object to the processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us at help@ukrapidremovals.co.uk. We will respond to your request within 30 days.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. This includes encrypted data transmission (SSL/TLS), secure server infrastructure and restricted access controls.

11. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it.

12. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

13. Contact

For privacy-related enquiries or to exercise your data rights, please contact us:

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.